About us

Let’s create moments of excitement

The “Co” in the company name says it all: we are your co-partner for everything to do with loyalty and customer retention. We rely on a well-coordinated team and our broad network of service and retail partners.

Set positive signs that will be remembered by your clients, business partners or employees and form the basis for good and lasting relationships – with Coloyal’s CRM and loyalty solutions.

Our mission: the satisfaction and loyalty of your clients and employees.

Are you looking for an experienced business partner with whom you can strategically plan, pragmatically implement and successfully operate bonus programs, new customer acquisition, customer-acquire-customer campaigns or employee incentives?

 

Then we are glad that you are here! We have done a good job for you and with you if your clients or employees easily understand, intuitively accept and intensively use our joint solution on a lasting basis. We are guided by this goal in all phases of the project – from consulting-intensive modeling to agile integration into your existing systems to an inspiring experience when ordering an attractive premium. This is what our mission stands for

 

You too can benefit from our solutions specially designed for business customers and employees, which fully meet the particularly high demands placed on recruitment, participant communication and activation, data protection and analysis, and last but not least, tax requirements in program operation.

“We look forward to doing what we do best for you, too: Creating moments of enthusiasm. Our individual CRM and loyalty solutions make the difference, because they set positive signs that your clients, business partners or employees will remember and are the basis for good and sustainable relationships. As a highly motivated partner, we work every day to fulfill our mission of “Consult. Connect. Reward.” into reality – gladly also for you and your company. We look forward to getting to know you.”

Mark Edenharder

CEO of Coloyal

About Mark

Mark’s job title is his mission statement: “CEO stands for Customer Experience Optimization – we’ve done a good job when our solutions delight our clients’ customers.” This claim manifests itself in more than 30 CRM programs with millions of participants around the globe.

Coloyal is not the first CRM and loyalty company Mark has launched: He was part of the founding team and Managing Director of “Rewards Arvato Services” – Arvato’s loyalty unit, whose clients and services he was to take over himself as part of the management buyout almost 12 years to the day after its founding.

As managing partner / CEO of Coloyal, Mark is now particularly focused on international sales, marketing and the further development of the innovative solution portfolio.

Independent partner at eye level

Coloyal was founded in 2019 as part of a management buyout from the Bertelsmann subsidiary “Rewards Arvato Services”. We chose to go independent in order to combine the best of both worlds for our clients: Coloyal relies on a well-established team with over 15 years of experience and networking from international group projects to make its vision of an agile full-service provider for CRM and loyalty programs come true according to its own ideas and with its own budgets.

The most prominent result of our continuous investment in new business models, applications and processes is our Coloyal Loyalty Suite. Today, this modular CRM construction kit enables us to implement almost all requirements for modern client and employee loyalty programs in the shortest possible time with a precise fit and in international markets.

We have designed our organization and work processes – for example in SAP, Confluence, MS Teams, in the HR tool or in the xCat product database – according to our own requirements and streamlined them considerably. Many actions have been automated to such an extent that premium catalogs, CRM campaigns, reports or invoices can be created with just a few clicks. The team is also happy about more generous vacation rules and the option to spend half of their working time in the home office.

All of this is honored not only by the long-standing employees who have helped shape the path to independence to this day, but also by numerous clients who have remained loyal to us and benefit from the short decision-making paths and the new impulses and offers. For them, we now act as an independent partner at eye level, making business models through to the co-operation of loyalty programs more flexible and faster possible.

How we work

 
At Coloyal, around 35 employees are dedicated to building and operating professional CRM and loyalty programs. In addition to buyers, logisticians and customer managers, IT specialists, web store managers, CRM consultants and marketing and customer service teams work here. From trainees and practical students to experienced sales staff, from 18 to 60 years old – thanks to the diversity in the team, we are able to solve our clients’ diverse challenges in a professional and straightforward manner.

Thinking ahead and acting entrepreneurially is what we expect of ourselves. With a strong team spirit, a cooperative management culture, open communication, plenty of personal freedom and individual support, we manage to master our diverse tasks and to grow beyond ourselves.

Our open, modern offices in the east of Munich promote direct, informal exchange and working in project teams. Those who are in the office take advantage of the good bus and S-Bahn connections, the underground parking spaces including an e-charging station, and the range of fruit, drinks and snacks in the large kitchen. We simply connect colleagues from the home office via video. If you want to move your meeting or lunch break outside, you can move across the street to Zamilapark. And team events naturally take place at the Wiesn, in the nearby mountains (or at Lake Garda).

Take a look at the stories and highlights behind Coloyal’s numbers.

35

Number of countries where Coloyal products can currently be found in premium stores

20

Number of international trade fairs where Coloyal scouts for new products each year

400

different product brands we have in our range

2.300

various premiums we have constantly in stock

16 Mio.

Premiums we have already sent in total

85

Countries to which we have already sent our premiums

7.350

Highest price of a desired premium procured through Coloyal, in euros

110.000

Premiums we have delivered in January 2020 alone

1 Mio.

Amount of CO2 we save each year through an optimized, sustainable logistics process, in kilograms

1958

Year of manufacture of the oldest premium ever offered, a Mercedes Benz SL 190 Roadster

1 Mio.

Price of the most expensive premium ever offered, a private concert with a superstar, in dollars

32

Quantity of templates currently preconfigured in the Loyalty Suite for individual system mails and notifications

9 Mrd.

Total amount of digital win and promotion codes we have produced and distributed to date.

2,5 Mio.

Amount of highly-localized professional weather forecasts emailed to farmers each year.

35.000

Total amount of tax documents generated annually for participants in our business customer programs.

2

Average returns rate across all rewards stores, in percent

400

Number of Coloyal premiums that have received Deutsche Bahn’s “That’s green” sustainability seal

12

Number of packing lines in our highly automated premium warehouse

9

Average length of service of Coloyal employees, in years

4

Average duration of a bonus program setup for new customers, in months

250

Total amount of individual wish-you-what awards we made possible for top program participants in 2021.

600

Quantity of brand newsletters sent to date for Coca-Cola

11.600

Greatest distance for a premium delivery, from Dubai to Melbourne, in kilometers

600

Number of discount and cashback partners in our exclusive advantage world

“We are proud of our broad network of service, agency and purchasing partners, whose expertise, creativity and products make a decisive contribution to the success of our solutions. At the core of this network are the numerous brand and retail partners from whom we source the approximately 2,500 products permanently available in the catalog for our premium stores.

 Of course, our approach of co-partnership and trusting cooperation also applies to them, which makes us better together. Together with them, we are constantly fine-tuning the Loyalty Suite roadmap and innovative ideas that make our offers and our clients’ programs even more attractive.”

Nadine Kremer

COO

About Nadine

With more than 15 years of industry experience, Nadine is an accomplished CRM and loyalty expert. In her role as VP Purchasing, she is largely responsible for creating and maintaining a massive portfolio of highly attractive physical and digital rewards, which is available almost worldwide with the help of a fully automated logistics infrastructure.

Nadine has been a member of the Executive Board since 2012. During the asset buyout of Arvato in 2019, she became co-owner of Coloyal. She is responsible for strategic assortment planning, the entire merchandise supply chain and purchasing negotiations with our top suppliers.

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