The easy way to your own loyalty, incentive, benefit- or customer referral program.
Secure customer data, an attractive rewards shop, efficient campaigns and comprehensive customer service: our “Coloyal Loyalty Suite” for your own digital incentive program or loyalty app fully covers all requirements of modern CRM and loyalty systems. Due to its modular infrastructure and flexible cloud architecture, it can be individually adapted to your needs. You simply select the components you need – and we do the rest.
Modular. Connected. Scalable.
COLOYAL LOYALTY SUITE
User-friendly frontend, data oriented backend, process oriented service layer – all components of our Coloyal Loyalty Suite are connected through fast interfaces. Discover the functions and advantages of each individual module by clicking.
Administration of user rights (e.g. for company accounts)
Account management incl. points expiry
Creation of complex point rules for collective promotions
Administration of customer referral activities
Reports & data analytics
Complex management of the rights of each role for data access
Managed Shop Backend
Administration of rewards and benefits
Content: text, images, video, value, etc.
Cross-selling, matching products, creation of discount codes
Metadata maintenance: SEO, supplier, processing, warehouse
Transaction data: baskets & orders
Order status: handling, delivery, returns
Reports & data analytics
Based on Magento 2
Campaign management
Maintenance of campaigns
Mails & push notifications
Extensive personalisation of content
Opt-in & opt-out management
Import, management & export of shipping lists
Responsive, intuitive mail templates
Extensive trackings & reports
Customer service
1st & 2nd level service center via (e-)mail, call, chat,
High availability, fast answers, multi-lingual
Dedicated & non-dedicated service center agents
Reliable clarification management
High-performance, secure ticketing system
Processing of make-a-wish & cash rewards
Transparent documentation & accounting
Logistics
Worldwide shipping of tangible rewards & shipping solution for digital vouchers & coupons
Environmental friendly reward warehouse in Central Europe
Inventory management & forecasting by Coloyal
Pick & pack, delivery notes, if necessary enclosures
Integration of relevant carriers (DHL, DPD, Hermes)
Delivery tracking via track & trace & return processes
Transparent reporting on SLAs, performance & delivery times
ONE POINT OF ACCESS FOR ADMINISTRATION AND MAINTENANCE
From maintaining customer data through creating point rules and rewards to detailed reporting: we provide the users of our “Coloyal Loyalty Suite” with all services – browser-based under one roof.
Maintain customer profiles and program rules
Cloud-based CRM database covering all profile characteristics
Complex set of rules for points, promotions and status
GDPR-compliant management of logins & opt-ins
Differentiated reporting for the most important key figures
Order rewards as in your favourite online shop
Ecommerce features known from state-of-the-art online shops
Points and/or cash payment
Individual design matching your corporate identity
Suitable rewards assortment included
Manage products & orders in Magento
Multi-lingual, state-of-the-art shop management
Direct import of product data from our “Coloyal Assortment Manager”
Core assortment with options for special offer portfolios
Extensive reports on shop performance & orders
Efficient communication via e-mail & notifications
Intuitive creation of newsletters, system mails & push messages
Time- or event-driven dispatch to selected recipients
Multi-level selection of dispatch lists for personalized content
Detailed tracking & reporting leading to constant optimization
THE ALL-IN-ONE IT & SERVICE PACKAGE FOR YOUR LOYALTY ACTIVITIES
Modular architecture
Flexible loyalty system with individual adaption to your needs
Agile & fast setup
Analysis of existing IT landscape, efficient management of requirements and short time-to-market
