Customer Service

The best customer service for you

At Coloyal, we deliver the best customer service for loyalty programs. Whether it’s questions about customer loyalty programs or how to integrate support requests into your rewards program, we put the customer first. Especially when it comes to direct contact with customers, fast and targeted answers are the way to a close customer relationship.

First-Level-Support

As a customer, you have two options here:

Option 1: We train your service team so that they can answer the majority of queries themselves. In the case of complicated queries, we take care of the request.

Option 2: You don’t have the capacity? Of course, a complete service also includes taking over incoming support requests. This includes first-level support as well as second-level support. This way, your employees can fully concentrate on their core tasks and you can offer support that is available around the clock – even on weekends and holidays. This service is of course available in many different languages. 

Second-Level-Support

Our second-level support team is made up of long-serving employees who have undergone extensive support training. This enables them to solve questions about logistics, IT problems and many other issues. Coloyal’s Key Account Managers are in close contact with the support team, which means that planned new actions, updates and generally changes of any kind are communicated directly to the support team already during the setup.

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Your benefits at a glance

Pay per use:

Only pay for the time it actually takes to respond to your inquiries.

Abrufbar & flexibel:

Our team is in action worldwide. Inspire your customer with constant accessibility.

Sprachenvielfalt:

We offer worldwide support in native language. Coloyal only employs people who are fluent in the respective language.

Reporting:

CRM, Ticketing & Reporting: With our CRM system, all data can be clearly displayed and documented.

Sicherheit:

Through insourcing, a highly secure and flexible work environment, we dock onto any technology and process.

Your experienced customer manager

The strategic planning, organization and control of programs is a core task of our key account managers. They are responsible for the achievement of objectives and the success of your customer program. As the average employment period of Coloyal is 9 years, you will benefit from a constant contact person who brings along a lot of know-how.

With a solid background in business administration and many years of experience in program management, our key account managers have the necessary knowledge and skills to guide you in achieving your strategic and operational goals.

We are here for you!

Support can be integrated in versatile models, which allows us to offer a flexible solution for you. We would be happy to hear more about your requirements in a personal meeting!

    Write us!

    Do you have questions or would you prefer personal advice? We look forward to hearing from you!

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    Declaration of consent

    By entering data about yourself in the contact form, you are transferring personal data about yourself to Coloyal GmbH (“Coloyal”). The completion and submission of the contact form occurs voluntarily through yourself. By completing and submitting the contact form, you forward personal data about yourself of Coloyal and agree to the collection, possession, storage and usage of your data through Coloyal in accordance to the data protection declaration for the purpose of answering your request, for contract execution and for the purpose of sending product-related information about the services of Coloyal to you. The consent to the use of your
    personal data is only given for this purpose.

    Coloyal is committed to observe all relevant data protection regulations at all times and to not pass the data on to third parties without your consent, unless Coloyal is entitled to do so due to legal regulations and this is required to process contractual relationships with you or Coloyal is legally obliged to do so.

    You can revoke your declaration of consent from Coloyal at any time. You also have the right to correct or delete the restriction of processing and data portability. You can obtain information as to the data stored related to your person, its origin and recipient as well as to the purpose of data storage on request. On this matter please contact Coloyal (post address: Stefan-George-Ring 23; 81929 München; email info@coloyal.de).

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