Project Manager CRM & Loyalty (m/f/d)clon- Loyalty Manager (m/f/d)
Are you a strong communicator with an analytical mindset? Are you no stranger to loyalty? Are you passionate about customer orientation and support? Then Coloyal GmbH is the right place for you as Project Manager CRM & Loyalty (m/f/d)!
We are looking for you to join our team from 01.04.24 or as soon as possible:
Your challenges:
- Strategic further development of our service portfolio, with a focus on (IT) solution concepts for bonus programs, customer loyalty and new customer acquisition
- Active, data-based and autonomous design of the program strategy and further development of the customer loyalty program for existing customers
- Practical advice on modelling and optimizing customer loyalty measures
- Ongoing development of the customer journey
- Single point of contact for contact persons on the customer side
- Initiating and coordinating cross-disciplinary process changes for CRM projects
- Monitoring and further development of all measures on the basis of reports
- Close cooperation with various stakeholders in the areas of IT, business development and purchasing
- Adaptive cost controlling and preparation of offers for rollouts, IT-CRs, operations
- Budget responsibility and differentiated invoicing
- Management of external service providers and agencies, joint optimization of existing and potential tools
Your profile:
- Desire to actively develop business models and solutions in the area of customer loyalty
- Customer orientation, confident and self-assured demeanor
- Ideally 1 – 3 years of professional experience in the field of CRM/customer loyalty/direct marketing
- Well-developed understanding of IT, high level of digital competence, preferably user knowledge of market-leading CRM systems
- Structured, results-oriented and independent way of working
- Strong communication and assertive personality with negotiating skills
- High analytical and conceptual skills
- Confident handling of MS Office (especially Excel and PowerPoint) and MS Teams, ideally user knowledge of PM tools such as Confluence, Jira, Trello
- Fluent in negotiations and writing in German and English
We offer:
- Interesting tasks, independent way of working, project responsibility
- Short decision-making processes
- Open and active team culture with regular events
- Home office
- Wide range of further training and health offers
- Company pension scheme
- Coffee, fruit & drinks and much more…
We, Coloyal GmbH, are passionate about driving innovation in the loyalty sector. We develop individual solutions for the loyalty programs (B2B/B2C/B2E) of national and international companies in various industries. We advise on the development and realignment of our business partners’ programs, we create IT & services solutions and we find the right rewards.
Join us as Project Manager CRM & Loyalty (m/f/d) to shape the future of Coloyal GmbH and become part of our team. Take the first step and apply online.
We look forward to getting to know you!
