(Senior) Loyalty Manager (m/f/d)
Shape the future of customer loyalty with us!
Are you an experienced loyalty expert and passionate about inspiring and retaining customers in the long term? Do you think analytically, act strategically and enjoy leading complex projects to success on your own responsibility?
Then Coloyal GmbH is the right place for you!
As an innovative loyalty specialist with roots in the Bertelsmann Group, we offer you the opportunity to contribute your expertise in a dynamic environment and play an active role in shaping the future of customer loyalty.
We are looking for a (Senior) Loyalty Manager (m/f/d) to start on 1 January 2025 or as soon as possible, who inspires our customers with passion and expertise.
Start your career with us!
As (Senior) Loyalty Manager (m/f/d), these are your future tasks:
- Active, data-based and autonomous design of the programme strategy and further development of the customer loyalty programme for existing customers
- Management of external service providers and agencies, joint optimisation of existing and potential tools
- Ongoing development of the customer journey
- Single point of contact for contacts on the customer side
- Initiating and coordinating cross-disciplinary process changes for CRM projects
- Monitoring and further development of all measures on the basis of reporting
- Close collaboration with various stakeholders in the areas of IT, business development and purchasing
- Adaptive cost controlling and preparation of offers for rollouts, IT-CRs, operations
- Budget responsibility and differentiated invoicing
- Regular status calls and business reviews of customers round off your area of responsibility
Your profile
- Several years of professional experience in a comparable position, preferably in an international environment
- Ideally experience as a team lead
- Experience in the design and implementation of customer loyalty and CRM projects
- Strong customer orientation, confident and self-assured demeanour
- Good analytical and structured thinking skills
- Affinity for figures, IT and KPIs
- Good negotiating and writing skills in German and English
We offer:
- Interesting tasks, independent way of working, project responsibility
- Short decision-making processes
- Open and active team culture with regular events
- Mobile working
- Wide range of further training and health programmes
- Company pension scheme
- Job bike
- Coffee, fruit & drinks and much more…
Who we are:
We, Coloyal GmbH, passionately drive innovation in the field of loyalty. With our successful MBO at the beginning of 2019, we are breaking new ground as a former subsidiary of the Bertelsmann Group without covering our longstanding successful tracks. We develop individual solutions for the bonus programs (B2B/B2C/B2E) of national and international companies in diverse industries. We advise on setting up and realigning our business partners’ programs, we create solutions in IT & Services and we find the right rewards.
Join us in shaping the future of Coloyal GmbH and become part of our team. Take the first step and apply online. We are looking forward to getting to know you!
